Dialing Tones

Featuring Dawn French and Jennifer Saunders, Dialling Tones explains and demonstrates a four-stage approach to handling outgoing and incoming telephone calls assertively and professionally: Stage 1 - Make them feel at home; Stage 2 - Lead the way; Stage 3 - Listen and respond; and Stage 4 - Review what's been said. In this programme Dawn pretends to be Jennifer's bank manager and phones her about her overdraft.

Key messages:

1. Making sure you fill in the details over the phone
2. Being friendly makes the caller feel at home
3. Structuring the call to get what you want from it
4. Listening and responding
5. Checking what's been said

Duration: 20 Minutes

Price:

Video purchase: ?999
Video rental 2 days: ?299
Rental (extra day): ?100
Prices exclude VAT and delivery