One of the all-time best selling
training videos ? is now available on DVD for the same price as
the video version ? just ?650 +VAT & Delivery. PLUS....the
DVD includes the new version of the film plus the full
original version! About the film?. The film follows
the drama of a manufacturing company trying to sell its products
to a prospect against a background of small, but cumulative
inefficiencies. These inefficiencies, involving employees from a
number of areas, are varied but all combine to destroy customer
confidence. Situations and settings show commercial life as
it is today, with tension building throughout the plot as the
viewer is taken between scenes, showing actions and reactions from
those involved on the Customer?s side and the Supplier?s side.
This film will encourage those who watch it to take a personal
responsibility for customer satisfaction. Who could
benefit? - Customer care departments
- All
employees, whether front-line or dealing with internal customers
- Sales, telesales and sales administration staff
Key learning areas - Everyone who has
contact with customers plays a part in winning, keeping or losing
sales
- Having the best product does not guarantee the order
- Attitude can be just as important outside the
organisation as inside
- Good communication within an
organisation is vitally important in providing excellent customer
care
Running times: Main film - 23 minutes &
Summary film - 7 minutes Presenter?s guide: Session Plans,
OHP?S And Handouts (printable from CD-ROM) Purchase Prices:
Video: ?650 (Includes New Version only)
DVD: ?
650 (Includes New & Classic versions)
Prices
exclude VAT & Delivery
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