Who Killed The Sale?

One of the all-time best selling training videos ? is now available on DVD for the same price as the video version ? just ?650 +VAT & Delivery. PLUS....the DVD includes the new version of the film plus the full original version!

About the film?.

The film follows the drama of a manufacturing company trying to sell its products to a prospect against a background of small, but cumulative inefficiencies. These inefficiencies, involving employees from a number of areas, are varied but all combine to destroy customer confidence.

Situations and settings show commercial life as it is today, with tension building throughout the plot as the viewer is taken between scenes, showing actions and reactions from those involved on the Customer?s side and the Supplier?s side. This film will encourage those who watch it to take a personal responsibility for customer satisfaction.

Who could benefit?

1. Customer care departments
2. All employees, whether front-line or dealing with internal customers
3. Sales, telesales and sales administration staff

Key learning areas

1. Everyone who has contact with customers plays a part in winning, keeping or losing sales
2. Having the best product does not guarantee the order
3. Attitude can be just as important outside the organisation as inside
4. Good communication within an organisation is vitally important in providing excellent customer care

Running times: Main film - 23 minutes & Summary film - 7 minutes

Presenter?s guide: Session Plans, OHP?S And Handouts (printable from CD-ROM)

Purchase Prices:

Video: ?650 (Includes New Version only)
DVD: ? 650 (Includes New & Classic versions)
Prices exclude VAT & Delivery