Connor - the ISO 9001:2000 road movie

Meet Connor. At Far East Trading, an international company, Connor is the logistics and warehouse manager. He gets things done and he works to process. He is a competent manager. However, when it comes to customer satisfaction, he just doesn't get it. He lacks knowledge and leadership skills. That is, until he takes a little road trip.

Making the move from managing to leading. In any organization, senior management has the responsibility for the effectiveness of the quality system. Achieving customer satisfaction is at its core and it requires much more than managerial processes. It requires managers at all levels to have a distinct set of leadership skills. For management systems and certification to ISO 9001:2000, these leadership skills are essential.

Key Training Points - Give managers the leadership skills and actions which will help them move from managers to leaders of customer satisfaction.

Show managers:

1. How to know what the customer expects
2. How to do what the customer requires
3. How to get staff buy-in and make it happen

Duration: 29 minutes plus Presentation Pack on CD containing Slide Presentation
(MS POWERPOINT format) and Facilitator's Guide (MS Word Format).

Price:

Video or DVD: ?445
All prices exclude VAT & Delivery