Learning Options

learn.png
You are here: Home arrow Training Products arrow Assertiveness

On the receiving end

£999.00


For call-centre staff who need to resolve customer enquiries effectively and professionally. Also shows how to deal with difficult or awkward customers.
[Full Details...]


best sellers

No complaints?
No complaints?
Who Killed The Sale?
Who Killed The Sale?
Who moved my cheese?
Who moved my cheese?
Fish!
Fish!

products

Getting it Right - Advanced Skills for Auditors
Getting it Right - Advanced Skills for Auditors


Sell it to me!
Sell it to me!


ISO 9000:2000 in focus
ISO 9000:2000 in focus


No complaints?
No complaints?


Managing Information
Managing Information


Jamie's School Dinners
Jamie's School Dinners


The Helping Hand
The Helping Hand


OH&S Management Systems
OH&S Management Systems


Project Management
Project Management


Going to a meeting
Going to a meeting


Jamie's Kitchen: Fifteen lessons on Teamwork
Jamie's Kitchen: Fifteen lessons on Teamwork


Who says we can't do it?
Who says we can't do it?


Dialing Tones
Dialing Tones


Meetings Bloody Meetings
Meetings Bloody Meetings


Under Pressure
Under Pressure


Managing Yourself
Managing Yourself


The Balance Sheet barrier
The Balance Sheet barrier


Who moved my cheese?
Who moved my cheese?


How to Lead OH&S Risk Management
How to Lead OH&S Risk Management


Through the customer's eyes
Through the customer's eyes


Connor - the ISO 9001:2000 road movie
Connor - the ISO 9001:2000 road movie


Gorilla in the Midst - Auditing to add value
Gorilla in the Midst - Auditing to add value


Quality, why bother?
Quality, why bother?


The ISO 14000 Challenge
The ISO 14000 Challenge


It's Your Choice
It's Your Choice


Motivation
Motivation


On the receiving end
On the receiving end


Appraisal
Appraisal


Change Management
Change Management


Who Killed The Sale?
Who Killed The Sale?


The Motley Crew
The Motley Crew


Jamie's Kitchen: Fifteen lessons on Leadership
Jamie's Kitchen: Fifteen lessons on Leadership


Can you spare a moment?
Can you spare a moment?


Fish!
Fish!


I wasn't prepared for that
I wasn't prepared for that


The Grapevine
The Grapevine


You'll soon get the hang of it
You'll soon get the hang of it


Perspective: a different view
Perspective: a different view


Inroducing the tools for Continuous Improvement
Inroducing the tools for Continuous Improvement


Body Language at Work
Body Language at Work
Learning Options Login