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Dialing Tones

£999.00


Effective call handling by staff can make or break a customer's first impression. Dawn French & Jennifer Saunders cover the basics of telephone call handling in a humorous way.
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No complaints?

£999.00


The aim of this programme is to ensure people learn how to handle complaints and help prevent them from recurring in the future.
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Through the customer's eyes

£999.00


Show's sales staff what effect their behaviour can have on customers.
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best sellers

No complaints?
No complaints?
Who Killed The Sale?
Who Killed The Sale?
Fish!
Fish!
Who moved my cheese?
Who moved my cheese?

products

The ISO 14000 Challenge
The ISO 14000 Challenge


The Motley Crew
The Motley Crew


Connor - the ISO 9001:2000 road movie
Connor - the ISO 9001:2000 road movie


Perspective: a different view
Perspective: a different view


No complaints?
No complaints?


Can you spare a moment?
Can you spare a moment?


Managing Yourself
Managing Yourself


Motivation
Motivation


Dialing Tones
Dialing Tones


Who says we can't do it?
Who says we can't do it?


Inroducing the tools for Continuous Improvement
Inroducing the tools for Continuous Improvement


It's Your Choice
It's Your Choice


Jamie's Kitchen: Fifteen lessons on Leadership
Jamie's Kitchen: Fifteen lessons on Leadership


Change Management
Change Management


ISO 9000:2000 in focus
ISO 9000:2000 in focus


I wasn't prepared for that
I wasn't prepared for that


How to Lead OH&S Risk Management
How to Lead OH&S Risk Management


Jamie's Kitchen: Fifteen lessons on Teamwork
Jamie's Kitchen: Fifteen lessons on Teamwork


The Helping Hand
The Helping Hand


Under Pressure
Under Pressure


You'll soon get the hang of it
You'll soon get the hang of it


The Grapevine
The Grapevine


Appraisal
Appraisal


Who Killed The Sale?
Who Killed The Sale?


Through the customer's eyes
Through the customer's eyes


Gorilla in the Midst - Auditing to add value
Gorilla in the Midst - Auditing to add value


Managing Information
Managing Information


Project Management
Project Management


Meetings Bloody Meetings
Meetings Bloody Meetings


Getting it Right - Advanced Skills for Auditors
Getting it Right - Advanced Skills for Auditors


Fish!
Fish!


Body Language at Work
Body Language at Work


Quality, why bother?
Quality, why bother?


Jamie's School Dinners
Jamie's School Dinners


Going to a meeting
Going to a meeting


Who moved my cheese?
Who moved my cheese?


OH&S Management Systems
OH&S Management Systems


The Balance Sheet barrier
The Balance Sheet barrier


On the receiving end
On the receiving end


Sell it to me!
Sell it to me!