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Retail


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Dialing Tones

£999.00


Effective call handling by staff can make or break a customer's first impression. Dawn French & Jennifer Saunders cover the basics of telephone call handling in a humorous way.
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No complaints?

£999.00


The aim of this programme is to ensure people learn how to handle complaints and help prevent them from recurring in the future.
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Through the customer's eyes

£999.00


Show's sales staff what effect their behaviour can have on customers.
[Full Details...]


best sellers

Who moved my cheese?
Who moved my cheese?
Who Killed The Sale?
Who Killed The Sale?
No complaints?
No complaints?
Fish!
Fish!

products

You'll soon get the hang of it
You'll soon get the hang of it


Managing Yourself
Managing Yourself


It's Your Choice
It's Your Choice


The ISO 14000 Challenge
The ISO 14000 Challenge


Jamie's School Dinners
Jamie's School Dinners


Project Management
Project Management


Managing Information
Managing Information


Who moved my cheese?
Who moved my cheese?


Appraisal
Appraisal


Can you spare a moment?
Can you spare a moment?


Going to a meeting
Going to a meeting


Change Management
Change Management


Gorilla in the Midst - Auditing to add value
Gorilla in the Midst - Auditing to add value


ISO 9000:2000 in focus
ISO 9000:2000 in focus


I wasn't prepared for that
I wasn't prepared for that


Dialing Tones
Dialing Tones


OH&S Management Systems
OH&S Management Systems


Motivation
Motivation


Sell it to me!
Sell it to me!


On the receiving end
On the receiving end


Fish!
Fish!


Body Language at Work
Body Language at Work


Through the customer's eyes
Through the customer's eyes


Under Pressure
Under Pressure


The Balance Sheet barrier
The Balance Sheet barrier


Jamie's Kitchen: Fifteen lessons on Teamwork
Jamie's Kitchen: Fifteen lessons on Teamwork


No complaints?
No complaints?


Who says we can't do it?
Who says we can't do it?


How to Lead OH&S Risk Management
How to Lead OH&S Risk Management


The Motley Crew
The Motley Crew


Perspective: a different view
Perspective: a different view


Meetings Bloody Meetings
Meetings Bloody Meetings


The Helping Hand
The Helping Hand


The Grapevine
The Grapevine


Inroducing the tools for Continuous Improvement
Inroducing the tools for Continuous Improvement


Connor - the ISO 9001:2000 road movie
Connor - the ISO 9001:2000 road movie


Who Killed The Sale?
Who Killed The Sale?


Getting it Right - Advanced Skills for Auditors
Getting it Right - Advanced Skills for Auditors


Quality, why bother?
Quality, why bother?


Jamie's Kitchen: Fifteen lessons on Leadership
Jamie's Kitchen: Fifteen lessons on Leadership