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Dialing Tones

£999.00


Effective call handling by staff can make or break a customer's first impression. Dawn French & Jennifer Saunders cover the basics of telephone call handling in a humorous way.
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No complaints?

£999.00


The aim of this programme is to ensure people learn how to handle complaints and help prevent them from recurring in the future.
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Through the customer's eyes

£999.00


Show's sales staff what effect their behaviour can have on customers.
[Full Details...]


best sellers

Fish!
Fish!
No complaints?
No complaints?
Who moved my cheese?
Who moved my cheese?
Who Killed The Sale?
Who Killed The Sale?

products

The Grapevine
The Grapevine


Under Pressure
Under Pressure


I wasn't prepared for that
I wasn't prepared for that


Connor - the ISO 9001:2000 road movie
Connor - the ISO 9001:2000 road movie


The Helping Hand
The Helping Hand


The Motley Crew
The Motley Crew


Through the customer's eyes
Through the customer's eyes


Dialing Tones
Dialing Tones


Who moved my cheese?
Who moved my cheese?


Fish!
Fish!


The ISO 14000 Challenge
The ISO 14000 Challenge


Project Management
Project Management


Managing Information
Managing Information


Who says we can't do it?
Who says we can't do it?


Sell it to me!
Sell it to me!


Meetings Bloody Meetings
Meetings Bloody Meetings


Appraisal
Appraisal


No complaints?
No complaints?


On the receiving end
On the receiving end


Jamie's School Dinners
Jamie's School Dinners


Jamie's Kitchen: Fifteen lessons on Teamwork
Jamie's Kitchen: Fifteen lessons on Teamwork


How to Lead OH&S Risk Management
How to Lead OH&S Risk Management


You'll soon get the hang of it
You'll soon get the hang of it


Perspective: a different view
Perspective: a different view


Quality, why bother?
Quality, why bother?


Jamie's Kitchen: Fifteen lessons on Leadership
Jamie's Kitchen: Fifteen lessons on Leadership


The Balance Sheet barrier
The Balance Sheet barrier


Inroducing the tools for Continuous Improvement
Inroducing the tools for Continuous Improvement


It's Your Choice
It's Your Choice


Can you spare a moment?
Can you spare a moment?


Who Killed The Sale?
Who Killed The Sale?


Getting it Right - Advanced Skills for Auditors
Getting it Right - Advanced Skills for Auditors


Body Language at Work
Body Language at Work


OH&S Management Systems
OH&S Management Systems


ISO 9000:2000 in focus
ISO 9000:2000 in focus


Managing Yourself
Managing Yourself


Motivation
Motivation


Going to a meeting
Going to a meeting


Gorilla in the Midst - Auditing to add value
Gorilla in the Midst - Auditing to add value


Change Management
Change Management
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