Learning Options

Retail


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Dialing Tones

£999.00


Effective call handling by staff can make or break a customer's first impression. Dawn French & Jennifer Saunders cover the basics of telephone call handling in a humorous way.
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No complaints?

£999.00


The aim of this programme is to ensure people learn how to handle complaints and help prevent them from recurring in the future.
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Through the customer's eyes

£999.00


Show's sales staff what effect their behaviour can have on customers.
[Full Details...]


best sellers

Fish!
Fish!
No complaints?
No complaints?
Who Killed The Sale?
Who Killed The Sale?
Who moved my cheese?
Who moved my cheese?

products

Appraisal
Appraisal


The Motley Crew
The Motley Crew


Gorilla in the Midst - Auditing to add value
Gorilla in the Midst - Auditing to add value


Through the customer's eyes
Through the customer's eyes


You'll soon get the hang of it
You'll soon get the hang of it


The Helping Hand
The Helping Hand


ISO 9000:2000 in focus
ISO 9000:2000 in focus


Sell it to me!
Sell it to me!


On the receiving end
On the receiving end


Project Management
Project Management


Under Pressure
Under Pressure


Fish!
Fish!


No complaints?
No complaints?


Inroducing the tools for Continuous Improvement
Inroducing the tools for Continuous Improvement


Going to a meeting
Going to a meeting


The Balance Sheet barrier
The Balance Sheet barrier


Who says we can't do it?
Who says we can't do it?


Managing Information
Managing Information


Body Language at Work
Body Language at Work


Meetings Bloody Meetings
Meetings Bloody Meetings


Jamie's Kitchen: Fifteen lessons on Teamwork
Jamie's Kitchen: Fifteen lessons on Teamwork


Can you spare a moment?
Can you spare a moment?


It's Your Choice
It's Your Choice


Jamie's Kitchen: Fifteen lessons on Leadership
Jamie's Kitchen: Fifteen lessons on Leadership


Getting it Right - Advanced Skills for Auditors
Getting it Right - Advanced Skills for Auditors


Who Killed The Sale?
Who Killed The Sale?


The Grapevine
The Grapevine


Connor - the ISO 9001:2000 road movie
Connor - the ISO 9001:2000 road movie


Motivation
Motivation


How to Lead OH&S Risk Management
How to Lead OH&S Risk Management


Change Management
Change Management


I wasn't prepared for that
I wasn't prepared for that


Managing Yourself
Managing Yourself


OH&S Management Systems
OH&S Management Systems


Quality, why bother?
Quality, why bother?


Dialing Tones
Dialing Tones


The ISO 14000 Challenge
The ISO 14000 Challenge


Jamie's School Dinners
Jamie's School Dinners


Perspective: a different view
Perspective: a different view


Who moved my cheese?
Who moved my cheese?