Learning Options

Retail


Order by:

Dialing Tones

£999.00


Effective call handling by staff can make or break a customer's first impression. Dawn French & Jennifer Saunders cover the basics of telephone call handling in a humorous way.
[Full Details...]

No complaints?

£999.00


The aim of this programme is to ensure people learn how to handle complaints and help prevent them from recurring in the future.
[Full Details...]

Through the customer's eyes

£999.00


Show's sales staff what effect their behaviour can have on customers.
[Full Details...]


best sellers

Fish!
Fish!
Who moved my cheese?
Who moved my cheese?
No complaints?
No complaints?
Who Killed The Sale?
Who Killed The Sale?

products

Under Pressure
Under Pressure


Gorilla in the Midst - Auditing to add value
Gorilla in the Midst - Auditing to add value


The Motley Crew
The Motley Crew


It's Your Choice
It's Your Choice


Motivation
Motivation


Managing Yourself
Managing Yourself


Who says we can't do it?
Who says we can't do it?


The Balance Sheet barrier
The Balance Sheet barrier


Jamie's Kitchen: Fifteen lessons on Leadership
Jamie's Kitchen: Fifteen lessons on Leadership


Meetings Bloody Meetings
Meetings Bloody Meetings


ISO 9000:2000 in focus
ISO 9000:2000 in focus


You'll soon get the hang of it
You'll soon get the hang of it


Managing Information
Managing Information


Can you spare a moment?
Can you spare a moment?


Connor - the ISO 9001:2000 road movie
Connor - the ISO 9001:2000 road movie


The Helping Hand
The Helping Hand


Inroducing the tools for Continuous Improvement
Inroducing the tools for Continuous Improvement


Appraisal
Appraisal


Body Language at Work
Body Language at Work


Fish!
Fish!


No complaints?
No complaints?


Jamie's School Dinners
Jamie's School Dinners


OH&S Management Systems
OH&S Management Systems


Getting it Right - Advanced Skills for Auditors
Getting it Right - Advanced Skills for Auditors


Jamie's Kitchen: Fifteen lessons on Teamwork
Jamie's Kitchen: Fifteen lessons on Teamwork


Change Management
Change Management


Who moved my cheese?
Who moved my cheese?


How to Lead OH&S Risk Management
How to Lead OH&S Risk Management


Project Management
Project Management


On the receiving end
On the receiving end


Going to a meeting
Going to a meeting


Quality, why bother?
Quality, why bother?


Dialing Tones
Dialing Tones


Who Killed The Sale?
Who Killed The Sale?


The Grapevine
The Grapevine


Through the customer's eyes
Through the customer's eyes


Sell it to me!
Sell it to me!


The ISO 14000 Challenge
The ISO 14000 Challenge


Perspective: a different view
Perspective: a different view


I wasn't prepared for that
I wasn't prepared for that
Learning Options Login