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No complaints?

£999.00


The aim of this programme is to ensure people learn how to handle complaints and help prevent them from recurring in the future.
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Who Killed The Sale?

£650.00


One of the all-time best selling training videos ? is now available on DVD for the same price as the video version ? just ?650 +VAT & Delivery. PLUS....the DVD includes the new and original versions of the film!
[Full Details...]


best sellers

Who moved my cheese?
Who moved my cheese?
Who Killed The Sale?
Who Killed The Sale?
Fish!
Fish!
No complaints?
No complaints?

products

Fish!
Fish!


Jamie's School Dinners
Jamie's School Dinners


The Helping Hand
The Helping Hand


Who says we can't do it?
Who says we can't do it?


Jamie's Kitchen: Fifteen lessons on Leadership
Jamie's Kitchen: Fifteen lessons on Leadership


Meetings Bloody Meetings
Meetings Bloody Meetings


The Grapevine
The Grapevine


Who Killed The Sale?
Who Killed The Sale?


Perspective: a different view
Perspective: a different view


Getting it Right - Advanced Skills for Auditors
Getting it Right - Advanced Skills for Auditors


It's Your Choice
It's Your Choice


Change Management
Change Management


ISO 9000:2000 in focus
ISO 9000:2000 in focus


Quality, why bother?
Quality, why bother?


Appraisal
Appraisal


On the receiving end
On the receiving end


How to Lead OH&S Risk Management
How to Lead OH&S Risk Management


The Motley Crew
The Motley Crew


Body Language at Work
Body Language at Work


Sell it to me!
Sell it to me!


No complaints?
No complaints?


You'll soon get the hang of it
You'll soon get the hang of it


Inroducing the tools for Continuous Improvement
Inroducing the tools for Continuous Improvement


Dialing Tones
Dialing Tones


I wasn't prepared for that
I wasn't prepared for that


Through the customer's eyes
Through the customer's eyes


Connor - the ISO 9001:2000 road movie
Connor - the ISO 9001:2000 road movie


Managing Yourself
Managing Yourself


Under Pressure
Under Pressure


Going to a meeting
Going to a meeting


The ISO 14000 Challenge
The ISO 14000 Challenge


Can you spare a moment?
Can you spare a moment?


The Balance Sheet barrier
The Balance Sheet barrier


Who moved my cheese?
Who moved my cheese?


Jamie's Kitchen: Fifteen lessons on Teamwork
Jamie's Kitchen: Fifteen lessons on Teamwork


OH&S Management Systems
OH&S Management Systems


Project Management
Project Management


Managing Information
Managing Information


Motivation
Motivation


Gorilla in the Midst - Auditing to add value
Gorilla in the Midst - Auditing to add value
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