Learning Options

Call Centres


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Dialing Tones

£999.00


Effective call handling by staff can make or break a customer's first impression. Dawn French & Jennifer Saunders cover the basics of telephone call handling in a humorous way.
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On the receiving end

£999.00


For call-centre staff who need to resolve customer enquiries effectively and professionally. Also shows how to deal with difficult or awkward customers.
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Fish!
Fish!
No complaints?
No complaints?
Who moved my cheese?
Who moved my cheese?
Who Killed The Sale?
Who Killed The Sale?

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Can you spare a moment?
Can you spare a moment?


Change Management
Change Management


Appraisal
Appraisal


Fish!
Fish!


The ISO 14000 Challenge
The ISO 14000 Challenge


Managing Information
Managing Information


How to Lead OH&S Risk Management
How to Lead OH&S Risk Management


Project Management
Project Management


The Balance Sheet barrier
The Balance Sheet barrier


Who moved my cheese?
Who moved my cheese?


Through the customer's eyes
Through the customer's eyes


Getting it Right - Advanced Skills for Auditors
Getting it Right - Advanced Skills for Auditors


Jamie's Kitchen: Fifteen lessons on Leadership
Jamie's Kitchen: Fifteen lessons on Leadership


OH&S Management Systems
OH&S Management Systems


Sell it to me!
Sell it to me!


Under Pressure
Under Pressure


Who says we can't do it?
Who says we can't do it?


The Helping Hand
The Helping Hand


The Grapevine
The Grapevine


I wasn't prepared for that
I wasn't prepared for that


Motivation
Motivation


Gorilla in the Midst - Auditing to add value
Gorilla in the Midst - Auditing to add value


Quality, why bother?
Quality, why bother?


Perspective: a different view
Perspective: a different view


The Motley Crew
The Motley Crew


ISO 9000:2000 in focus
ISO 9000:2000 in focus


No complaints?
No complaints?


Dialing Tones
Dialing Tones


Jamie's Kitchen: Fifteen lessons on Teamwork
Jamie's Kitchen: Fifteen lessons on Teamwork


Managing Yourself
Managing Yourself


It's Your Choice
It's Your Choice


Body Language at Work
Body Language at Work


Connor - the ISO 9001:2000 road movie
Connor - the ISO 9001:2000 road movie


Inroducing the tools for Continuous Improvement
Inroducing the tools for Continuous Improvement


Who Killed The Sale?
Who Killed The Sale?


On the receiving end
On the receiving end


Meetings Bloody Meetings
Meetings Bloody Meetings


Jamie's School Dinners
Jamie's School Dinners


Going to a meeting
Going to a meeting


You'll soon get the hang of it
You'll soon get the hang of it