Learning Options

Call Centres


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Dialing Tones

£999.00


Effective call handling by staff can make or break a customer's first impression. Dawn French & Jennifer Saunders cover the basics of telephone call handling in a humorous way.
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On the receiving end

£999.00


For call-centre staff who need to resolve customer enquiries effectively and professionally. Also shows how to deal with difficult or awkward customers.
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No complaints?
No complaints?
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Fish!
Who moved my cheese?
Who moved my cheese?
Who Killed The Sale?
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Motivation


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The Motley Crew


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OH&S Management Systems


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Jamie's Kitchen: Fifteen lessons on Teamwork


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Sell it to me!


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The Helping Hand


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The Grapevine


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Project Management


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Inroducing the tools for Continuous Improvement


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The Balance Sheet barrier


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Meetings Bloody Meetings


Getting it Right - Advanced Skills for Auditors
Getting it Right - Advanced Skills for Auditors


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Who Killed The Sale?


The ISO 14000 Challenge
The ISO 14000 Challenge


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Going to a meeting


Managing Yourself
Managing Yourself


Who moved my cheese?
Who moved my cheese?


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On the receiving end


You'll soon get the hang of it
You'll soon get the hang of it


Under Pressure
Under Pressure


It's Your Choice
It's Your Choice


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How to Lead OH&S Risk Management


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Who says we can't do it?


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Gorilla in the Midst - Auditing to add value


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Jamie's Kitchen: Fifteen lessons on Leadership


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Connor - the ISO 9001:2000 road movie


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Dialing Tones


ISO 9000:2000 in focus
ISO 9000:2000 in focus


Body Language at Work
Body Language at Work


No complaints?
No complaints?


I wasn't prepared for that
I wasn't prepared for that


Can you spare a moment?
Can you spare a moment?


Perspective: a different view
Perspective: a different view


Quality, why bother?
Quality, why bother?


Change Management
Change Management


Jamie's School Dinners
Jamie's School Dinners


Fish!
Fish!