Learning Options

On the receiving end

£999.00


For call-centre staff who need to resolve customer enquiries effectively and professionally. Also shows how to deal with difficult or awkward customers.
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best sellers

No complaints?
No complaints?
Fish!
Fish!
Who moved my cheese?
Who moved my cheese?
Who Killed The Sale?
Who Killed The Sale?

products

No complaints?
No complaints?


The Grapevine
The Grapevine


Sell it to me!
Sell it to me!


Gorilla in the Midst - Auditing to add value
Gorilla in the Midst - Auditing to add value


It's Your Choice
It's Your Choice


I wasn't prepared for that
I wasn't prepared for that


Who says we can't do it?
Who says we can't do it?


Inroducing the tools for Continuous Improvement
Inroducing the tools for Continuous Improvement


ISO 9000:2000 in focus
ISO 9000:2000 in focus


Going to a meeting
Going to a meeting


Managing Information
Managing Information


The Helping Hand
The Helping Hand


Jamie's School Dinners
Jamie's School Dinners


Who moved my cheese?
Who moved my cheese?


Project Management
Project Management


The Motley Crew
The Motley Crew


Can you spare a moment?
Can you spare a moment?


The Balance Sheet barrier
The Balance Sheet barrier


Who Killed The Sale?
Who Killed The Sale?


On the receiving end
On the receiving end


Change Management
Change Management


How to Lead OH&S Risk Management
How to Lead OH&S Risk Management


You'll soon get the hang of it
You'll soon get the hang of it


Motivation
Motivation


The ISO 14000 Challenge
The ISO 14000 Challenge


Under Pressure
Under Pressure


Getting it Right - Advanced Skills for Auditors
Getting it Right - Advanced Skills for Auditors


Managing Yourself
Managing Yourself


Dialing Tones
Dialing Tones


Jamie's Kitchen: Fifteen lessons on Leadership
Jamie's Kitchen: Fifteen lessons on Leadership


Fish!
Fish!


Appraisal
Appraisal


Body Language at Work
Body Language at Work


OH&S Management Systems
OH&S Management Systems


Jamie's Kitchen: Fifteen lessons on Teamwork
Jamie's Kitchen: Fifteen lessons on Teamwork


Perspective: a different view
Perspective: a different view


Meetings Bloody Meetings
Meetings Bloody Meetings


Connor - the ISO 9001:2000 road movie
Connor - the ISO 9001:2000 road movie


Through the customer's eyes
Through the customer's eyes


Quality, why bother?
Quality, why bother?