Learning Options

On the receiving end

£999.00


For call-centre staff who need to resolve customer enquiries effectively and professionally. Also shows how to deal with difficult or awkward customers.
[Full Details...]


best sellers

No complaints?
No complaints?
Fish!
Fish!
Who Killed The Sale?
Who Killed The Sale?
Who moved my cheese?
Who moved my cheese?

products

No complaints?
No complaints?


Change Management
Change Management


You'll soon get the hang of it
You'll soon get the hang of it


Body Language at Work
Body Language at Work


The Helping Hand
The Helping Hand


Meetings Bloody Meetings
Meetings Bloody Meetings


Managing Yourself
Managing Yourself


Who says we can't do it?
Who says we can't do it?


Motivation
Motivation


How to Lead OH&S Risk Management
How to Lead OH&S Risk Management


On the receiving end
On the receiving end


Managing Information
Managing Information


Perspective: a different view
Perspective: a different view


Connor - the ISO 9001:2000 road movie
Connor - the ISO 9001:2000 road movie


Who moved my cheese?
Who moved my cheese?


Jamie's Kitchen: Fifteen lessons on Leadership
Jamie's Kitchen: Fifteen lessons on Leadership


Appraisal
Appraisal


Under Pressure
Under Pressure


Fish!
Fish!


Project Management
Project Management


I wasn't prepared for that
I wasn't prepared for that


Gorilla in the Midst - Auditing to add value
Gorilla in the Midst - Auditing to add value


Quality, why bother?
Quality, why bother?


Going to a meeting
Going to a meeting


The Balance Sheet barrier
The Balance Sheet barrier


Getting it Right - Advanced Skills for Auditors
Getting it Right - Advanced Skills for Auditors


OH&S Management Systems
OH&S Management Systems


Sell it to me!
Sell it to me!


Inroducing the tools for Continuous Improvement
Inroducing the tools for Continuous Improvement


Dialing Tones
Dialing Tones


Who Killed The Sale?
Who Killed The Sale?


Jamie's School Dinners
Jamie's School Dinners


Through the customer's eyes
Through the customer's eyes


Can you spare a moment?
Can you spare a moment?


The Grapevine
The Grapevine


It's Your Choice
It's Your Choice


Jamie's Kitchen: Fifteen lessons on Teamwork
Jamie's Kitchen: Fifteen lessons on Teamwork


ISO 9000:2000 in focus
ISO 9000:2000 in focus


The Motley Crew
The Motley Crew


The ISO 14000 Challenge
The ISO 14000 Challenge