Learning Options

On the receiving end

£999.00


For call-centre staff who need to resolve customer enquiries effectively and professionally. Also shows how to deal with difficult or awkward customers.
[Full Details...]


best sellers

Who moved my cheese?
Who moved my cheese?
Fish!
Fish!
No complaints?
No complaints?
Who Killed The Sale?
Who Killed The Sale?

products

Who says we can't do it?
Who says we can't do it?


Sell it to me!
Sell it to me!


Body Language at Work
Body Language at Work


On the receiving end
On the receiving end


It's Your Choice
It's Your Choice


Can you spare a moment?
Can you spare a moment?


Going to a meeting
Going to a meeting


No complaints?
No complaints?


Meetings Bloody Meetings
Meetings Bloody Meetings


Who Killed The Sale?
Who Killed The Sale?


Project Management
Project Management


Fish!
Fish!


The Motley Crew
The Motley Crew


I wasn't prepared for that
I wasn't prepared for that


Inroducing the tools for Continuous Improvement
Inroducing the tools for Continuous Improvement


The ISO 14000 Challenge
The ISO 14000 Challenge


Gorilla in the Midst - Auditing to add value
Gorilla in the Midst - Auditing to add value


Motivation
Motivation


Jamie's Kitchen: Fifteen lessons on Leadership
Jamie's Kitchen: Fifteen lessons on Leadership


ISO 9000:2000 in focus
ISO 9000:2000 in focus


The Balance Sheet barrier
The Balance Sheet barrier


The Grapevine
The Grapevine


Dialing Tones
Dialing Tones


Jamie's School Dinners
Jamie's School Dinners


Managing Information
Managing Information


Connor - the ISO 9001:2000 road movie
Connor - the ISO 9001:2000 road movie


Perspective: a different view
Perspective: a different view


OH&S Management Systems
OH&S Management Systems


Who moved my cheese?
Who moved my cheese?


Under Pressure
Under Pressure


Quality, why bother?
Quality, why bother?


Change Management
Change Management


Getting it Right - Advanced Skills for Auditors
Getting it Right - Advanced Skills for Auditors


Managing Yourself
Managing Yourself


The Helping Hand
The Helping Hand


How to Lead OH&S Risk Management
How to Lead OH&S Risk Management


Appraisal
Appraisal


Jamie's Kitchen: Fifteen lessons on Teamwork
Jamie's Kitchen: Fifteen lessons on Teamwork


You'll soon get the hang of it
You'll soon get the hang of it


Through the customer's eyes
Through the customer's eyes
Learning Options Login