Learning Options

learn.png
You are here: Home arrow Training Products arrow Assertiveness

On the receiving end

£999.00


For call-centre staff who need to resolve customer enquiries effectively and professionally. Also shows how to deal with difficult or awkward customers.
[Full Details...]


best sellers

No complaints?
No complaints?
Fish!
Fish!
Who Killed The Sale?
Who Killed The Sale?
Who moved my cheese?
Who moved my cheese?

products

Jamie's Kitchen: Fifteen lessons on Leadership
Jamie's Kitchen: Fifteen lessons on Leadership


Dialing Tones
Dialing Tones


Jamie's School Dinners
Jamie's School Dinners


ISO 9000:2000 in focus
ISO 9000:2000 in focus


Inroducing the tools for Continuous Improvement
Inroducing the tools for Continuous Improvement


Managing Information
Managing Information


The Motley Crew
The Motley Crew


Project Management
Project Management


The Grapevine
The Grapevine


Quality, why bother?
Quality, why bother?


Gorilla in the Midst - Auditing to add value
Gorilla in the Midst - Auditing to add value


Who says we can't do it?
Who says we can't do it?


Sell it to me!
Sell it to me!


OH&S Management Systems
OH&S Management Systems


Body Language at Work
Body Language at Work


The Balance Sheet barrier
The Balance Sheet barrier


Jamie's Kitchen: Fifteen lessons on Teamwork
Jamie's Kitchen: Fifteen lessons on Teamwork


Who Killed The Sale?
Who Killed The Sale?


Under Pressure
Under Pressure


Managing Yourself
Managing Yourself


Who moved my cheese?
Who moved my cheese?


Can you spare a moment?
Can you spare a moment?


The ISO 14000 Challenge
The ISO 14000 Challenge


The Helping Hand
The Helping Hand


Meetings Bloody Meetings
Meetings Bloody Meetings


Connor - the ISO 9001:2000 road movie
Connor - the ISO 9001:2000 road movie


Fish!
Fish!


Getting it Right - Advanced Skills for Auditors
Getting it Right - Advanced Skills for Auditors


No complaints?
No complaints?


On the receiving end
On the receiving end


You'll soon get the hang of it
You'll soon get the hang of it


Motivation
Motivation


Going to a meeting
Going to a meeting


How to Lead OH&S Risk Management
How to Lead OH&S Risk Management


It's Your Choice
It's Your Choice


I wasn't prepared for that
I wasn't prepared for that


Change Management
Change Management


Appraisal
Appraisal


Through the customer's eyes
Through the customer's eyes


Perspective: a different view
Perspective: a different view