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Retail


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Dialing Tones

£999.00


Effective call handling by staff can make or break a customer's first impression. Dawn French & Jennifer Saunders cover the basics of telephone call handling in a humorous way.
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No complaints?

£999.00


The aim of this programme is to ensure people learn how to handle complaints and help prevent them from recurring in the future.
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Through the customer's eyes

£999.00


Show's sales staff what effect their behaviour can have on customers.
[Full Details...]


best sellers

Who moved my cheese?
Who moved my cheese?
Who Killed The Sale?
Who Killed The Sale?
No complaints?
No complaints?
Fish!
Fish!

products

Perspective: a different view
Perspective: a different view


On the receiving end
On the receiving end


Under Pressure
Under Pressure


Jamie's School Dinners
Jamie's School Dinners


Dialing Tones
Dialing Tones


Who moved my cheese?
Who moved my cheese?


Sell it to me!
Sell it to me!


Motivation
Motivation


I wasn't prepared for that
I wasn't prepared for that


The Helping Hand
The Helping Hand


Through the customer's eyes
Through the customer's eyes


Going to a meeting
Going to a meeting


Managing Yourself
Managing Yourself


Jamie's Kitchen: Fifteen lessons on Leadership
Jamie's Kitchen: Fifteen lessons on Leadership


Connor - the ISO 9001:2000 road movie
Connor - the ISO 9001:2000 road movie


No complaints?
No complaints?


Body Language at Work
Body Language at Work


The ISO 14000 Challenge
The ISO 14000 Challenge


Meetings Bloody Meetings
Meetings Bloody Meetings


Getting it Right - Advanced Skills for Auditors
Getting it Right - Advanced Skills for Auditors


Managing Information
Managing Information


The Grapevine
The Grapevine


ISO 9000:2000 in focus
ISO 9000:2000 in focus


How to Lead OH&S Risk Management
How to Lead OH&S Risk Management


Jamie's Kitchen: Fifteen lessons on Teamwork
Jamie's Kitchen: Fifteen lessons on Teamwork


The Balance Sheet barrier
The Balance Sheet barrier


Quality, why bother?
Quality, why bother?


OH&S Management Systems
OH&S Management Systems


Who Killed The Sale?
Who Killed The Sale?


Appraisal
Appraisal


Change Management
Change Management


You'll soon get the hang of it
You'll soon get the hang of it


Inroducing the tools for Continuous Improvement
Inroducing the tools for Continuous Improvement


Can you spare a moment?
Can you spare a moment?


Project Management
Project Management


Who says we can't do it?
Who says we can't do it?


The Motley Crew
The Motley Crew


Gorilla in the Midst - Auditing to add value
Gorilla in the Midst - Auditing to add value


Fish!
Fish!


It's Your Choice
It's Your Choice