Learning Options

Retail


Order by:

Dialing Tones

£999.00


Effective call handling by staff can make or break a customer's first impression. Dawn French & Jennifer Saunders cover the basics of telephone call handling in a humorous way.
[Full Details...]

No complaints?

£999.00


The aim of this programme is to ensure people learn how to handle complaints and help prevent them from recurring in the future.
[Full Details...]

Through the customer's eyes

£999.00


Show's sales staff what effect their behaviour can have on customers.
[Full Details...]


best sellers

Fish!
Fish!
Who moved my cheese?
Who moved my cheese?
Who Killed The Sale?
Who Killed The Sale?
No complaints?
No complaints?

products

Going to a meeting
Going to a meeting


No complaints?
No complaints?


The Balance Sheet barrier
The Balance Sheet barrier


Jamie's School Dinners
Jamie's School Dinners


Sell it to me!
Sell it to me!


Managing Yourself
Managing Yourself


How to Lead OH&S Risk Management
How to Lead OH&S Risk Management


The Helping Hand
The Helping Hand


The Grapevine
The Grapevine


Jamie's Kitchen: Fifteen lessons on Teamwork
Jamie's Kitchen: Fifteen lessons on Teamwork


The Motley Crew
The Motley Crew


Can you spare a moment?
Can you spare a moment?


Gorilla in the Midst - Auditing to add value
Gorilla in the Midst - Auditing to add value


Body Language at Work
Body Language at Work


Dialing Tones
Dialing Tones


Connor - the ISO 9001:2000 road movie
Connor - the ISO 9001:2000 road movie


OH&S Management Systems
OH&S Management Systems


Change Management
Change Management


Fish!
Fish!


Motivation
Motivation


I wasn't prepared for that
I wasn't prepared for that


Getting it Right - Advanced Skills for Auditors
Getting it Right - Advanced Skills for Auditors


Meetings Bloody Meetings
Meetings Bloody Meetings


You'll soon get the hang of it
You'll soon get the hang of it


Through the customer's eyes
Through the customer's eyes


Who moved my cheese?
Who moved my cheese?


On the receiving end
On the receiving end


Managing Information
Managing Information


Under Pressure
Under Pressure


Jamie's Kitchen: Fifteen lessons on Leadership
Jamie's Kitchen: Fifteen lessons on Leadership


Inroducing the tools for Continuous Improvement
Inroducing the tools for Continuous Improvement


Perspective: a different view
Perspective: a different view


Project Management
Project Management


It's Your Choice
It's Your Choice


Who Killed The Sale?
Who Killed The Sale?


ISO 9000:2000 in focus
ISO 9000:2000 in focus


Appraisal
Appraisal


Who says we can't do it?
Who says we can't do it?


The ISO 14000 Challenge
The ISO 14000 Challenge


Quality, why bother?
Quality, why bother?