Learning Options

Retail


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Dialing Tones

£999.00


Effective call handling by staff can make or break a customer's first impression. Dawn French & Jennifer Saunders cover the basics of telephone call handling in a humorous way.
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No complaints?

£999.00


The aim of this programme is to ensure people learn how to handle complaints and help prevent them from recurring in the future.
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Through the customer's eyes

£999.00


Show's sales staff what effect their behaviour can have on customers.
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best sellers

Who moved my cheese?
Who moved my cheese?
Fish!
Fish!
No complaints?
No complaints?
Who Killed The Sale?
Who Killed The Sale?

products

Can you spare a moment?
Can you spare a moment?


Inroducing the tools for Continuous Improvement
Inroducing the tools for Continuous Improvement


Body Language at Work
Body Language at Work


Sell it to me!
Sell it to me!


The ISO 14000 Challenge
The ISO 14000 Challenge


Fish!
Fish!


The Helping Hand
The Helping Hand


It's Your Choice
It's Your Choice


Perspective: a different view
Perspective: a different view


Who says we can't do it?
Who says we can't do it?


Quality, why bother?
Quality, why bother?


Meetings Bloody Meetings
Meetings Bloody Meetings


Managing Yourself
Managing Yourself


Gorilla in the Midst - Auditing to add value
Gorilla in the Midst - Auditing to add value


The Motley Crew
The Motley Crew


Change Management
Change Management


You'll soon get the hang of it
You'll soon get the hang of it


Appraisal
Appraisal


Jamie's Kitchen: Fifteen lessons on Teamwork
Jamie's Kitchen: Fifteen lessons on Teamwork


Managing Information
Managing Information


Who Killed The Sale?
Who Killed The Sale?


Getting it Right - Advanced Skills for Auditors
Getting it Right - Advanced Skills for Auditors


Through the customer's eyes
Through the customer's eyes


The Grapevine
The Grapevine


Going to a meeting
Going to a meeting


Motivation
Motivation


OH&S Management Systems
OH&S Management Systems


Who moved my cheese?
Who moved my cheese?


Dialing Tones
Dialing Tones


ISO 9000:2000 in focus
ISO 9000:2000 in focus


No complaints?
No complaints?


I wasn't prepared for that
I wasn't prepared for that


Project Management
Project Management


Jamie's School Dinners
Jamie's School Dinners


Jamie's Kitchen: Fifteen lessons on Leadership
Jamie's Kitchen: Fifteen lessons on Leadership


How to Lead OH&S Risk Management
How to Lead OH&S Risk Management


On the receiving end
On the receiving end


Connor - the ISO 9001:2000 road movie
Connor - the ISO 9001:2000 road movie


Under Pressure
Under Pressure


The Balance Sheet barrier
The Balance Sheet barrier