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Retail


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Dialing Tones

£999.00


Effective call handling by staff can make or break a customer's first impression. Dawn French & Jennifer Saunders cover the basics of telephone call handling in a humorous way.
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No complaints?

£999.00


The aim of this programme is to ensure people learn how to handle complaints and help prevent them from recurring in the future.
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Through the customer's eyes

£999.00


Show's sales staff what effect their behaviour can have on customers.
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best sellers

Who moved my cheese?
Who moved my cheese?
Who Killed The Sale?
Who Killed The Sale?
No complaints?
No complaints?
Fish!
Fish!

products

Body Language at Work
Body Language at Work


The Balance Sheet barrier
The Balance Sheet barrier


The Grapevine
The Grapevine


Fish!
Fish!


Perspective: a different view
Perspective: a different view


ISO 9000:2000 in focus
ISO 9000:2000 in focus


Motivation
Motivation


I wasn't prepared for that
I wasn't prepared for that


Sell it to me!
Sell it to me!


The Motley Crew
The Motley Crew


Can you spare a moment?
Can you spare a moment?


The Helping Hand
The Helping Hand


Managing Information
Managing Information


Going to a meeting
Going to a meeting


Connor - the ISO 9001:2000 road movie
Connor - the ISO 9001:2000 road movie


How to Lead OH&S Risk Management
How to Lead OH&S Risk Management


Inroducing the tools for Continuous Improvement
Inroducing the tools for Continuous Improvement


OH&S Management Systems
OH&S Management Systems


It's Your Choice
It's Your Choice


Who Killed The Sale?
Who Killed The Sale?


Dialing Tones
Dialing Tones


The ISO 14000 Challenge
The ISO 14000 Challenge


Jamie's Kitchen: Fifteen lessons on Teamwork
Jamie's Kitchen: Fifteen lessons on Teamwork


Who says we can't do it?
Who says we can't do it?


Who moved my cheese?
Who moved my cheese?


No complaints?
No complaints?


Appraisal
Appraisal


Gorilla in the Midst - Auditing to add value
Gorilla in the Midst - Auditing to add value


Managing Yourself
Managing Yourself


Under Pressure
Under Pressure


You'll soon get the hang of it
You'll soon get the hang of it


Jamie's School Dinners
Jamie's School Dinners


Change Management
Change Management


Jamie's Kitchen: Fifteen lessons on Leadership
Jamie's Kitchen: Fifteen lessons on Leadership


On the receiving end
On the receiving end


Meetings Bloody Meetings
Meetings Bloody Meetings


Getting it Right - Advanced Skills for Auditors
Getting it Right - Advanced Skills for Auditors


Quality, why bother?
Quality, why bother?


Project Management
Project Management


Through the customer's eyes
Through the customer's eyes