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Dialing Tones

£999.00


Effective call handling by staff can make or break a customer's first impression. Dawn French & Jennifer Saunders cover the basics of telephone call handling in a humorous way.
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No complaints?

£999.00


The aim of this programme is to ensure people learn how to handle complaints and help prevent them from recurring in the future.
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Through the customer's eyes

£999.00


Show's sales staff what effect their behaviour can have on customers.
[Full Details...]


best sellers

No complaints?
No complaints?
Who moved my cheese?
Who moved my cheese?
Fish!
Fish!
Who Killed The Sale?
Who Killed The Sale?

products

OH&S Management Systems
OH&S Management Systems


Body Language at Work
Body Language at Work


Through the customer's eyes
Through the customer's eyes


Gorilla in the Midst - Auditing to add value
Gorilla in the Midst - Auditing to add value


Who says we can't do it?
Who says we can't do it?


How to Lead OH&S Risk Management
How to Lead OH&S Risk Management


The Balance Sheet barrier
The Balance Sheet barrier


Jamie's Kitchen: Fifteen lessons on Teamwork
Jamie's Kitchen: Fifteen lessons on Teamwork


Managing Information
Managing Information


On the receiving end
On the receiving end


Jamie's School Dinners
Jamie's School Dinners


Sell it to me!
Sell it to me!


ISO 9000:2000 in focus
ISO 9000:2000 in focus


Motivation
Motivation


Dialing Tones
Dialing Tones


Under Pressure
Under Pressure


Inroducing the tools for Continuous Improvement
Inroducing the tools for Continuous Improvement


Change Management
Change Management


The Helping Hand
The Helping Hand


It's Your Choice
It's Your Choice


Managing Yourself
Managing Yourself


Going to a meeting
Going to a meeting


Perspective: a different view
Perspective: a different view


Fish!
Fish!


Who moved my cheese?
Who moved my cheese?


You'll soon get the hang of it
You'll soon get the hang of it


The Grapevine
The Grapevine


Who Killed The Sale?
Who Killed The Sale?


The Motley Crew
The Motley Crew


Appraisal
Appraisal


I wasn't prepared for that
I wasn't prepared for that


No complaints?
No complaints?


Connor - the ISO 9001:2000 road movie
Connor - the ISO 9001:2000 road movie


Getting it Right - Advanced Skills for Auditors
Getting it Right - Advanced Skills for Auditors


Can you spare a moment?
Can you spare a moment?


The ISO 14000 Challenge
The ISO 14000 Challenge


Meetings Bloody Meetings
Meetings Bloody Meetings


Quality, why bother?
Quality, why bother?


Jamie's Kitchen: Fifteen lessons on Leadership
Jamie's Kitchen: Fifteen lessons on Leadership


Project Management
Project Management
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