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No complaints?

£999.00


The aim of this programme is to ensure people learn how to handle complaints and help prevent them from recurring in the future.
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Who Killed The Sale?

£650.00


One of the all-time best selling training videos ? is now available on DVD for the same price as the video version ? just ?650 +VAT & Delivery. PLUS....the DVD includes the new and original versions of the film!
[Full Details...]


best sellers

Who moved my cheese?
Who moved my cheese?
Fish!
Fish!
Who Killed The Sale?
Who Killed The Sale?
No complaints?
No complaints?

products

ISO 9000:2000 in focus
ISO 9000:2000 in focus


Quality, why bother?
Quality, why bother?


How to Lead OH&S Risk Management
How to Lead OH&S Risk Management


It's Your Choice
It's Your Choice


Motivation
Motivation


The Motley Crew
The Motley Crew


The Grapevine
The Grapevine


No complaints?
No complaints?


Body Language at Work
Body Language at Work


On the receiving end
On the receiving end


Jamie's Kitchen: Fifteen lessons on Teamwork
Jamie's Kitchen: Fifteen lessons on Teamwork


I wasn't prepared for that
I wasn't prepared for that


Jamie's School Dinners
Jamie's School Dinners


Who says we can't do it?
Who says we can't do it?


The ISO 14000 Challenge
The ISO 14000 Challenge


Managing Information
Managing Information


Dialing Tones
Dialing Tones


Change Management
Change Management


Getting it Right - Advanced Skills for Auditors
Getting it Right - Advanced Skills for Auditors


Under Pressure
Under Pressure


Can you spare a moment?
Can you spare a moment?


Appraisal
Appraisal


Through the customer's eyes
Through the customer's eyes


Perspective: a different view
Perspective: a different view


Who Killed The Sale?
Who Killed The Sale?


Meetings Bloody Meetings
Meetings Bloody Meetings


OH&S Management Systems
OH&S Management Systems


Who moved my cheese?
Who moved my cheese?


Connor - the ISO 9001:2000 road movie
Connor - the ISO 9001:2000 road movie


The Balance Sheet barrier
The Balance Sheet barrier


Managing Yourself
Managing Yourself


Inroducing the tools for Continuous Improvement
Inroducing the tools for Continuous Improvement


Jamie's Kitchen: Fifteen lessons on Leadership
Jamie's Kitchen: Fifteen lessons on Leadership


The Helping Hand
The Helping Hand


Fish!
Fish!


Sell it to me!
Sell it to me!


You'll soon get the hang of it
You'll soon get the hang of it


Going to a meeting
Going to a meeting


Project Management
Project Management


Gorilla in the Midst - Auditing to add value
Gorilla in the Midst - Auditing to add value
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