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No complaints?

£999.00


The aim of this programme is to ensure people learn how to handle complaints and help prevent them from recurring in the future.
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Who Killed The Sale?

£650.00


One of the all-time best selling training videos ? is now available on DVD for the same price as the video version ? just ?650 +VAT & Delivery. PLUS....the DVD includes the new and original versions of the film!
[Full Details...]


best sellers

Who Killed The Sale?
Who Killed The Sale?
Who moved my cheese?
Who moved my cheese?
Fish!
Fish!
No complaints?
No complaints?

products

ISO 9000:2000 in focus
ISO 9000:2000 in focus


Motivation
Motivation


Can you spare a moment?
Can you spare a moment?


Under Pressure
Under Pressure


Fish!
Fish!


Perspective: a different view
Perspective: a different view


The Balance Sheet barrier
The Balance Sheet barrier


The Motley Crew
The Motley Crew


Jamie's Kitchen: Fifteen lessons on Leadership
Jamie's Kitchen: Fifteen lessons on Leadership


Going to a meeting
Going to a meeting


Jamie's Kitchen: Fifteen lessons on Teamwork
Jamie's Kitchen: Fifteen lessons on Teamwork


Sell it to me!
Sell it to me!


I wasn't prepared for that
I wasn't prepared for that


Dialing Tones
Dialing Tones


The Helping Hand
The Helping Hand


Appraisal
Appraisal


Meetings Bloody Meetings
Meetings Bloody Meetings


No complaints?
No complaints?


The Grapevine
The Grapevine


Body Language at Work
Body Language at Work


The ISO 14000 Challenge
The ISO 14000 Challenge


Connor - the ISO 9001:2000 road movie
Connor - the ISO 9001:2000 road movie


Managing Yourself
Managing Yourself


Jamie's School Dinners
Jamie's School Dinners


Gorilla in the Midst - Auditing to add value
Gorilla in the Midst - Auditing to add value


Quality, why bother?
Quality, why bother?


How to Lead OH&S Risk Management
How to Lead OH&S Risk Management


OH&S Management Systems
OH&S Management Systems


Project Management
Project Management


Managing Information
Managing Information


Inroducing the tools for Continuous Improvement
Inroducing the tools for Continuous Improvement


Change Management
Change Management


Through the customer's eyes
Through the customer's eyes


It's Your Choice
It's Your Choice


Getting it Right - Advanced Skills for Auditors
Getting it Right - Advanced Skills for Auditors


Who Killed The Sale?
Who Killed The Sale?


You'll soon get the hang of it
You'll soon get the hang of it


Who moved my cheese?
Who moved my cheese?


Who says we can't do it?
Who says we can't do it?


On the receiving end
On the receiving end
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