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Call Centres


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Dialing Tones

£999.00


Effective call handling by staff can make or break a customer's first impression. Dawn French & Jennifer Saunders cover the basics of telephone call handling in a humorous way.
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On the receiving end

£999.00


For call-centre staff who need to resolve customer enquiries effectively and professionally. Also shows how to deal with difficult or awkward customers.
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best sellers

Fish!
Fish!
Who moved my cheese?
Who moved my cheese?
No complaints?
No complaints?
Who Killed The Sale?
Who Killed The Sale?

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I wasn't prepared for that
I wasn't prepared for that


Body Language at Work
Body Language at Work


You'll soon get the hang of it
You'll soon get the hang of it


The Helping Hand
The Helping Hand


No complaints?
No complaints?


It's Your Choice
It's Your Choice


Dialing Tones
Dialing Tones


Who moved my cheese?
Who moved my cheese?


Through the customer's eyes
Through the customer's eyes


Appraisal
Appraisal


Gorilla in the Midst - Auditing to add value
Gorilla in the Midst - Auditing to add value


OH&S Management Systems
OH&S Management Systems


Who Killed The Sale?
Who Killed The Sale?


Meetings Bloody Meetings
Meetings Bloody Meetings


Managing Information
Managing Information


Jamie's School Dinners
Jamie's School Dinners


Going to a meeting
Going to a meeting


The Motley Crew
The Motley Crew


Change Management
Change Management


Motivation
Motivation


The ISO 14000 Challenge
The ISO 14000 Challenge


Can you spare a moment?
Can you spare a moment?


Project Management
Project Management


The Balance Sheet barrier
The Balance Sheet barrier


Inroducing the tools for Continuous Improvement
Inroducing the tools for Continuous Improvement


On the receiving end
On the receiving end


Jamie's Kitchen: Fifteen lessons on Teamwork
Jamie's Kitchen: Fifteen lessons on Teamwork


Perspective: a different view
Perspective: a different view


Connor - the ISO 9001:2000 road movie
Connor - the ISO 9001:2000 road movie


Managing Yourself
Managing Yourself


Who says we can't do it?
Who says we can't do it?


Fish!
Fish!


Jamie's Kitchen: Fifteen lessons on Leadership
Jamie's Kitchen: Fifteen lessons on Leadership


Sell it to me!
Sell it to me!


How to Lead OH&S Risk Management
How to Lead OH&S Risk Management


ISO 9000:2000 in focus
ISO 9000:2000 in focus


Quality, why bother?
Quality, why bother?


Under Pressure
Under Pressure


The Grapevine
The Grapevine


Getting it Right - Advanced Skills for Auditors
Getting it Right - Advanced Skills for Auditors