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Call Centres


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Dialing Tones

£999.00


Effective call handling by staff can make or break a customer's first impression. Dawn French & Jennifer Saunders cover the basics of telephone call handling in a humorous way.
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On the receiving end

£999.00


For call-centre staff who need to resolve customer enquiries effectively and professionally. Also shows how to deal with difficult or awkward customers.
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No complaints?