Learning Options

Call Centres


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Dialing Tones

£999.00


Effective call handling by staff can make or break a customer's first impression. Dawn French & Jennifer Saunders cover the basics of telephone call handling in a humorous way.
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On the receiving end

£999.00


For call-centre staff who need to resolve customer enquiries effectively and professionally. Also shows how to deal with difficult or awkward customers.
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best sellers

No complaints?
No complaints?
Fish!
Fish!
Who Killed The Sale?
Who Killed The Sale?
Who moved my cheese?
Who moved my cheese?

products

Who Killed The Sale?
Who Killed The Sale?


Under Pressure
Under Pressure


The Grapevine
The Grapevine


On the receiving end
On the receiving end


Fish!
Fish!


Dialing Tones
Dialing Tones


OH&S Management Systems
OH&S Management Systems


Body Language at Work
Body Language at Work


ISO 9000:2000 in focus
ISO 9000:2000 in focus


Gorilla in the Midst - Auditing to add value
Gorilla in the Midst - Auditing to add value


It's Your Choice
It's Your Choice


Inroducing the tools for Continuous Improvement
Inroducing the tools for Continuous Improvement


Meetings Bloody Meetings
Meetings Bloody Meetings


Managing Yourself
Managing Yourself


Jamie's School Dinners
Jamie's School Dinners


Managing Information
Managing Information


Connor - the ISO 9001:2000 road movie
Connor - the ISO 9001:2000 road movie


Perspective: a different view
Perspective: a different view


Project Management
Project Management


The Helping Hand
The Helping Hand


Who moved my cheese?
Who moved my cheese?


The Balance Sheet barrier
The Balance Sheet barrier


Jamie's Kitchen: Fifteen lessons on Leadership
Jamie's Kitchen: Fifteen lessons on Leadership


Through the customer's eyes
Through the customer's eyes


Quality, why bother?
Quality, why bother?


Jamie's Kitchen: Fifteen lessons on Teamwork
Jamie's Kitchen: Fifteen lessons on Teamwork


You'll soon get the hang of it
You'll soon get the hang of it


Going to a meeting
Going to a meeting


Getting it Right - Advanced Skills for Auditors
Getting it Right - Advanced Skills for Auditors


I wasn't prepared for that
I wasn't prepared for that


Appraisal
Appraisal


The Motley Crew
The Motley Crew


Sell it to me!
Sell it to me!


How to Lead OH&S Risk Management
How to Lead OH&S Risk Management


Who says we can't do it?
Who says we can't do it?


Motivation
Motivation


Change Management
Change Management


The ISO 14000 Challenge
The ISO 14000 Challenge


Can you spare a moment?
Can you spare a moment?


No complaints?
No complaints?