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Call Centres


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Dialing Tones

£999.00


Effective call handling by staff can make or break a customer's first impression. Dawn French & Jennifer Saunders cover the basics of telephone call handling in a humorous way.
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On the receiving end

£999.00


For call-centre staff who need to resolve customer enquiries effectively and professionally. Also shows how to deal with difficult or awkward customers.
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best sellers

No complaints?
No complaints?
Fish!
Fish!
Who moved my cheese?
Who moved my cheese?
Who Killed The Sale?
Who Killed The Sale?

products

No complaints?
No complaints?


Appraisal
Appraisal


Dialing Tones
Dialing Tones


On the receiving end
On the receiving end


Gorilla in the Midst - Auditing to add value
Gorilla in the Midst - Auditing to add value


Change Management
Change Management


Motivation
Motivation


ISO 9000:2000 in focus
ISO 9000:2000 in focus


Going to a meeting
Going to a meeting


Meetings Bloody Meetings
Meetings Bloody Meetings


Can you spare a moment?
Can you spare a moment?


You'll soon get the hang of it
You'll soon get the hang of it


Jamie's Kitchen: Fifteen lessons on Leadership
Jamie's Kitchen: Fifteen lessons on Leadership


The Motley Crew
The Motley Crew


OH&S Management Systems
OH&S Management Systems


Inroducing the tools for Continuous Improvement
Inroducing the tools for Continuous Improvement


The Balance Sheet barrier
The Balance Sheet barrier


The Helping Hand
The Helping Hand


Fish!
Fish!


Jamie's Kitchen: Fifteen lessons on Teamwork
Jamie's Kitchen: Fifteen lessons on Teamwork


Sell it to me!
Sell it to me!


Who says we can't do it?
Who says we can't do it?


Managing Information
Managing Information


Getting it Right - Advanced Skills for Auditors
Getting it Right - Advanced Skills for Auditors


The ISO 14000 Challenge
The ISO 14000 Challenge


The Grapevine
The Grapevine


Jamie's School Dinners
Jamie's School Dinners


Managing Yourself
Managing Yourself


Who moved my cheese?
Who moved my cheese?


I wasn't prepared for that
I wasn't prepared for that


Under Pressure
Under Pressure


Connor - the ISO 9001:2000 road movie
Connor - the ISO 9001:2000 road movie


Body Language at Work
Body Language at Work


Project Management
Project Management


It's Your Choice
It's Your Choice


Quality, why bother?
Quality, why bother?


Perspective: a different view
Perspective: a different view


Who Killed The Sale?
Who Killed The Sale?


Through the customer's eyes
Through the customer's eyes


How to Lead OH&S Risk Management
How to Lead OH&S Risk Management
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